To truly gauge training's effectiveness, a holistic approach is needed—one that marries the objectivity of numbers with the depth of personal insights. In the quest for effective training, evaluation ...
Maybe you've noticed (or maybe you deliberately ignore) the acronyms and corresponding numbers that appear within your TrainingPeaks app: TSS, CTL, ATL, and TSB. What are these metrics, and should you ...
Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...
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