Verizon confirms nationwide outage
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On Wednesday January 14, 2026, Verizon experienced a 10-hour outage, affecting more than 175,000 users. Verizon is giving those users a $20 credit.
Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the massive Verizon outage.
The telecommunications company is offering its customers $20 on Thursday if they were affected by an hourslong network outage on Wednesday.
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Verizon users: SOS mode allows for 911 calls. Don't rely on text for emergencies during outage
Some Verizon customers across the country are reporting phone issues on Wednesday. Some customers were seeing an "SOS" mode, which indicates no cell service, or "network unavailable" message on their phones.
Mobile, US Cellular and Xfinity down across US became a major question after Verizon faced a nationwide outage. Users saw SOS mode, no signal, and call failures. Other carriers reported spillover issues.