At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...
In recent years, what sets companies apart isn't just price or product quality—it's customer experience. Without an effective one, companies everywhere stand to alienate their key customer bases and ...
Artificial intelligence has the potential to lower wireless carriers’ costs, with T-Mobile parent Deutsche Telekom seeing a 20-30% productivity gain in customer care and network operations, possibly ...
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