10 mind-blowing stats on why the today’s customer service looks a lot like yesterday’s. There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal ...

ServiceNow Unveils “The Work Survey,” A Comprehensive Global View of COVID-19’s Impact on Work and the Opportunities Ahead for Business and Workforce Innovation The Work Survey captures insights from ...

Tomorrow’s HR is going to look a lot different than HR today. Because technology. And employee expectations. And an overall shift to, you know, just doing things better. Here’s where we’re headed: HR ...

Infographic - A day in the life of a field technician ServiceNow A recent ServiceNow study sought to better undersand the thoughts, feelings and challenges technicians experience throughout their day.