ASC, a global provider of tools that record, analyze and evaluate communications, announced the release of a new integrated quality monitoring application, (IQM). Michael Sauer, Vice President of ...

Your business is increasingly challenged to capture, manage, and learn more from the complete range of customer interactions in your contact center, while maintaining quality service levels. Quality ...

From air quality monitors and radon detectors to air purifiers and humidifiers, you'll want to stock up on these items to ...

Workflow automation, media processing, and video quality monitoring broadcast technology firm Telestream has brought to market ARGUS, its next generation centralized video monitoring management ...

Checking air quality online is becoming as easy as checking traffic. Shair, a real-time air-quality mapping platform, is now measuring particulate matter and other pollutants in the San Francisco Bay ...

What if the air you breathe every day, inside your home or workspace, was silently affecting your health? From fatigue and headaches to long-term respiratory issues, poor indoor air quality is often ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

It can be tough to manage data manually, and doing so can sometimes lead to errors or inefficiencies. Spreadsheets can get overly complex, and data quality can suffer. This has become a large enough ...