Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Late last year, Atlassian announced the acquisition of Automation, a popular plug-in to Jira Software. Until then, automations in Jira were possible by configuring workflow triggers, using marketplace ...

The software, initially designed to help IT teams track and resolve service requests, can now be configured for use in non-tech areas such as HR and legal. Atlassian has expanded the focus of its Jira ...