Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with voice recognition technologies ...

Many firms are trying to determine the best ways to effectively implement self-service applications. Several have added Web-based tools and mobile apps to their customer- interaction portfolio.

SAN JOSE, Calif., Nov. 7, 2019 /PRNewswire/ -- Serviceaide, Inc., a global provider of enterprise service management solutions, today announced Luma IVR, a new interactive voice recognition capability ...

An interactive voice response (IVR) system runsaudio scripts on a computer connected to a telephone.Because a script can be programmed tooutput diverse verbal instructions and accept input fromany key ...

If you say both phrases quickly, you know the difference. But how can devices, specifically computers, keep track of which is which -- or is that witch? Voice recognition -- the process of converting ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

Remember the bad old days of customer self-service? Automated systems would present you with five or more different options — any one of which could lead to five or more other options. With touchtone ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

The IVR system will allow customers to register for the AskMeNow service from their cell phone or mobile device. It also will speed information to users such as automated information for flight times, ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

A quick guide for building an interactive voice response (IVR) system for your customers with Twilio, Node.js, and Express When you want to get ahold of someone, there’s nothing quite like giving ...