Eighty one percent of customer experience (CX) leaders report they will compete mostly or entirely on CX, but less than half have established the rationale for why CX drives business outcomes, ...
Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Many companies have spent the last few years making concerted ...
LONDON & NEW YORK & TEL AVIV, Israel--(BUSINESS WIRE)--Pyramid Analytics (Pyramid), a pioneering decision intelligence platform provider, announced today that it has appointed a Vice President of ...
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