New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

The implementation of AI tools has increased across the retail sector in 2025 with 64 per cent of respondents to KPMG’s 2025 ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading insurance companies are going back to these roots and making insurance a ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

As it continues to evolve its corporate structure and applies artificial intelligence (AI) to simplify its communications and collaboration portfolio to deliver next-generation customer and employee ...

Today's communication with businesses are powered by emerging technologies and supported by humans. NICE Enlighten, a purpose-built AI for customer experience, has operations, agents, and customers ...

Explore why approaching Customer Experience (CX) as a technology project leads to failure, and discover the importance of a ...

To say that customer experience is important might be the understatement of the decade—or at least of the previous few years. The business benefits of focusing on customer experience can't be ...