Seven hours a day, Isabella Plunkett and 15,000 other content moderators around the world look at and filter the most repulsive content on the internet for Facebook. But they don’t actually work for ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

Queenie Wong was a senior writer for CNET News, focusing on social media companies including Facebook's parent company Meta, Twitter and TikTok. Before joining CNET, she worked for The Mercury News in ...

Digital first responders screen nefarious content online, so that we don’t have to. Provided byTeleperformance It’s no secret that digital predators are lurking online in record numbers, exposing ...

The lawsuit alleges that Meta and an outsourcing company used by the social network don't provide enough support and mental health care to content moderators. Queenie Wong was a senior writer for CNET ...

Sabrina Ahmad is a recent MSc graduate from the Oxford Internet Institute and a content designer in London, UK. Most Internet users are insulated from the depths of human depravity online; that’s due ...

Repeated exposure to lies online may influence the beliefs of professional content moderators, with consequences for online platforms. Hundreds of thousands of content moderators, typically based in ...

TikTok is the home of viral cooking hacks and dance videos — but it's also the latest social media company with a content moderation problem. Candie Frazier, who works as a contracted content ...