Breakdowns in communication, which account for approximately $12 billion in waste annually in U.S. hospitals, can trigger a series of negative consequences that may ultimately lead to patient harm.

Any fool can criticize, condemn, and complain but it takes character and self-control to be understanding and forgiving. –Benjamin Franklin Over and over we see conflict arise from communication ...

My wife and I have always struggled with communication and over the years have learned to just avoid many conversation topics. When we do have to discuss an important matter it inevitably ends in an ...