Of the title sets in a medical marketing agency’s C-suite, chief client officer is one of the more recent additions. Most agencies have a client lead but it wasn’t until the past decade that it ...

Every chief customer officer comes into their role with the natural biases and filters that affect our world views and how we approach our work life. When we settle into our office each morning, we ...

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The UPS Store once again tops the Forbes 2025 Best Customer Service list, thanks to its zippy shipping and returns. A car drives into a Discount Tire location flappety-flap-flapping with a blowout.

Independent media agency, This is Flow, has further strengthened its leadership team, with the appointment of Kim Raicevich to the newly created role of client service officer. This senior appointment ...

Independent media agency This is Flow has named Kim Raicevich as chief client service officer, a new role to support its run of new business. Raicevich brings more than 35 years of global media, ...