After revealing in May 2024 what it said was a winning formula for enterprises, whereby enabling a high-quality customer experience (CX) through tools such as advanced artificial intelligence (AI), ...

PluxNet Fibre, a leading South African Internet Service Provider, has appointed Omisha Kingdom as its new Contact Centre Operations Manager. The company believes Kingdom is ideal for the role thanks ...

Dublin, Aug. 26, 2025 (GLOBE NEWSWIRE) -- The "Contact Centre Transformation Market Report and Forecast 2025-2034" has been added to ResearchAndMarkets.com's offering. The global contact centre ...

Initially spurred on by the Covid-induced shift to remote working, many companies are turning to cloud-based platforms such as Microsoft Teams for an easy to deploy, cost-effective solution.

What are call centre solutions? Call centre solutions are integrated software and hardware systems that manage inbound and outbound customer interactions through channels such as phone, email, and ...