It’s back to center-screen, but it’s still not exactly how it was before. Screenshot: Artem Golub / Gizmodo Apple is still struggling to find a good place to move its “End Call” button on the upcoming ...

Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...

Setting up Call Screen can be a bit confusing, so we’re doing our part by creating a comprehensive guide for you. Let’s get right to it. Call Screen works on all Pixel devices, starting from the first ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

Google's Pixel phones have great hardware, but they set themselves apart with their software. By creating great software features consistent across flagship and budget phones, Google's A-series of ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Amazon debuted Q, its conversational AI assistant for enterprises, back ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...